Welcome to the Ombudsman

"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."

"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."

"I will never forget this experience … I am extremely grateful."

"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."

"Thank you for the prompt turn around!"

"You are a very important service for people with questions that need answers. Thank you."