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News

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6 May 2022 Welcome to new Councillors!
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7 March 2022 Local Authority complaints higher than pre COVID levels
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2 February 2022 Cardiff Council to improve its ā€œAssisted Liftā€ waste collection service, after the Ombudsman finds it failed vulnerable residents
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31 January 2022 Publication of ‘Principles of Good Administration’ and ā€˜Good Records Management Matters’
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17 January 2022 Using Encrypted Secure Email – Microsoft 365
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7 December 2021 Cardiff and Vale University Health Board agrees to a redress payment of £10,000 after patient develops complications following unnecessary colon surgery.
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0300 790 0203 Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday

ask@ombudsman.wales
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can write to us in Welsh and we will reply in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.
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