Skip to main content
  • Cymraeg
Public Services Ombudsman for Wales
  • Home
  • Making a complaint
    • How to complain
    • Complaints about public service providers in Wales
    • Complaints about independent care providers
    • Complaints about Nosocomial COVID-19
    • Complaints about the conduct of local councillors
    • How we can help you to use our service
    • Advice and advocacy bodies
    • Factsheets
    • Microsoft 365 Secure Email
  • About Us
    • News
    • Accessibility
      • Accessibility
      • Disproportionate burden assessment
    • Who we are
    • Our mission, ambition, principles and aims
    • Service Standards
    • Welsh Language Standards
    • Own Initiative Investigations
    • Equality
      • Equality
      • Equality Plan and Reports
      • Equality Impact Assessments
      • Equality questionnaire
      • Race and Ethnicity at Work Charter
    • How to request a review of a decision we have taken or complain about us
    • Organisations you can complain to us about
    • Links to other bodies
    • Request information about our work
      • Request information about our work
      • Guide to information
      • Ask for information we hold about you
    • Policies and procedures
    • Customer satisfaction
    • Procurement and services contracts
  • Publications
    • Our Findings
    • Equality and Human Rights Casebook
    • Public Interest Reports
    • Own Initiative Reports
    • Thematic Reports
    • Consultations
    • Information for councillors
    • Factsheets
    • Annual Reports and Accounts
    • Sustainability reports
    • Strategic Plans
    • Research and surveys
      • Research and surveys
      • FairPlay Employer Research
      • PSOW customer satisfaction research
    • Open Data
  • For Service Providers
    • Complaints Standards Authority
    • Guidance to public bodies in Wales
    • Information for independent care providers
    • Clinical standards
    • Annual Letters
    • Collaborative working & best practice seminars
    • Memoranda of Understanding
    • Factsheets for service providers
  • Join us
  • Contact us
    • Media Centre
  • Mega menu
    Mega menu

    Column 1

    • Item 1
    • Item 2

    Column 2

    • Item 1
    • Item 2
    • Item 3

News

News Banner Description

13 April 2023 Dignity of a patient with bowel care needs compromised after Betsi Cadwaladr University Health Board fails to deliver appropriate medical and nursing care
Read More
4 April 2023 Today, we publish our Strategic Plan 2023-2026: A new chapter
Read More
24 March 2023 New guidance: our approach to complaints relating to Nosocomial COVID-19
Read More
Gavel and books on a table
17 February 2023 Councillor Paul Rogers of Brymbo Community Council and Wrexham County Borough Council
Read More
3 February 2023 We issue a Special Report after Brecon Beacons National Park Authority fails to comply with the office’s recommendations.
Read More
20 January 2023 Death of patient in care of Cardiff and Vale University Health Board after “significant service failure”
Read More
  1. Prev
  2. 1
  3. 2
  4. 3
  5. 4
  6. 5
  7. 6
  8. 7
  9. 8
  10. 9
  11. …
  12. 25
  13. Next
  • Footer Menu
  • News
  • Join us
  • Accessibility
  • Privacy Notice
  • Contact Us

0300 790 0203 Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday

ask@ombudsman.wales
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can write to us in Welsh and we will reply in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.
Twitter Facebook Youtube
Designed & Developed by Spindogs