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Policies and procedures

Below you can find policies and procedures that we use for our internal purposes.

Human Resources Policies

Grievance Policy and Procedure

Recruitment and Selection Policy and Procedure

Performance Support and Development Policy

Whistleblowing Policy

Probation Policy

Disciplinary Policy

Employment Reference Policy

Anti-Bullying and Harassment Policy

Training and Development Policy

Training Strategy

Maternity, Paternity and Adoption Policy 

Menopause Policy

Flexi Time and Leave Policy

Attendance and Wellbeing Policy

Performance Management Policy

Staff Standards of Conduct Policy

Travel and Subsistence Policy

Wellbeing Strategy

 

Information Governance Policies

Data Protection Impact Assessment Policy

Information Security Policy

Data Protection Policy

Cookies Policy

Information Security Incident Management Policy and Procedure

Record Retention Schedule

Records Management Policy

 

Financial policies

Financial Policies

Procurement Policy

Anti-Fraud Policy

 

Other policies

Equality Policy

Equality Impact Assessment Policy and Procedure

Adverse Weather and Travel Disruption Policy

Health and Safety Policy

Twitter Use Policy

 

Independent Members Payment Procedure

Managing Customer Contact Policy

Managing Customer Contact Policy (Easy Read)

Organisational Change Policy

Risk Management Policy

 

 

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0300 790 0203 Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday

ask@ombudsman.wales
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can write to us in Welsh and we will reply in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.
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